Live results, live feeds and streaming

For some federations, what the secretariat types is also pushed out live to an external live-graphics and scoreboard service, so that broadcast overlays and third-party scoreboards follow the match without anyone typing anything twice.

What goes out, as it happens:

• the match set-up, once the live report has been prepared,
• the match clock starting and pausing,
• every goal, card, timeout and other event as it is registered.

This is switched on per federation and per sport; contact Profixio support to have it switched on. There is nothing to see in the interface when it is working. It is currently in use for Swedish basketball, Swedish handball including beach handball, and Norwegian football.

One thing to be aware of when correcting a match: new events are sent onwards, but deleting or editing an event afterwards is not. If a mistake has already gone out, the external scoreboard keeps showing it. Ask Profixio support to have it corrected on the receiving side.

Separately, a federation's own systems can subscribe to Profixio's live result feed through the API. That is covered in Integrations, the open API and webservice access.

For Swedish basketball, matches that are also run in FIBA LiveStats can be shown inside Profixio: the match's live-statistics page from the provider is embedded full-screen on its own page, so spectators get the detailed statistics without leaving Profixio.

This only works for a match that has been matched up with its counterpart at the provider. Squads, teams and matches are kept in step with the provider automatically, so under normal circumstances there is nothing to do by hand. If a match shows an empty statistics page, it has not been paired — contact Profixio support.

The rest of the exchange with this provider — squads, players and results — is not part of live reporting and is not covered here.

A match card only starts listening for live updates when it is worth it. That happens in two situations:

• the match is in progress and at least one event has already been registered, or
• the match is played today, has no result yet, and its start time is somewhere between two hours ago and half an hour from now.

Outside that window the card is a normal card and will show the new score the next time the list is loaded or refreshed.

Profixio has a free, self-running screen presentation you can put on a monitor in the cafeteria or the hall. It cycles through group tables, latest results and upcoming matches, and refreshes itself so it always shows the current picture. There is no extra cost for using it.

What you need: a computer or tablet with an internet connection, a screen, and a way to connect the two — a cable, or a wireless receiver such as Chromecast or Apple TV. If the internet connection drops the screen keeps showing what it last had, but it stops picking up new results.

Finding the link. Open the tournament administration start page and look under Links for your tournament. The row Matches and results - board holds the address.

Setting it up. The first time you open the link the screen is empty — you have to tell it what to show. Click the gear icon to open the settings window:

1. Select language — the language used on the screen.
2. Auto rotation options — tick Show group schedule, Show last matches and/or Show upcoming matches. Group summaries show tables, played matches and upcoming matches for the classes that have tables. A class whose table you have chosen not to display will not appear here either.
3. Auto rotation interval (in seconds) — drag the slider to set how long each view stays on screen. The views are shown in turn and then start over.
4. Display fields — tick the courts or fields you want included. Select all takes all of them, Reset clears them.
5. Display categories — the same, for classes.
6. Display message in ticker on top of page — your own scrolling text, for example "Pizza on offer until 1pm!".
7. Copy and send by e-mail — hands the finished setup to someone else as a link. Anyone opening the plain link instead has to go through the settings themselves.
8. Done — the screen display starts.

The screen reloads its data every 30 seconds.

Two things to know before you rely on it. The settings are stored in that browser on that device, so a different computer starts blank — use Copy and send by e-mail to carry a finished setup across. And the screen only shows what is public: closed classes and hidden results never reach it.

Matches can be followed in an ordinary calendar app instead of by checking Profixio. Three feeds exist:

• A team's matches — from the team's page.
• My matches — your own matches across teams, from the My matches page.
• Matches as referee — a referee's own appointments, from the referee pages.

On each of those pages, click Add this to your Google Calendar, Outlook or iCal. You then get Subscribe via with three choices — Google Calendar, Apple Calendar and Microsoft Outlook — plus Copy to clipboard and step-by-step instructions for adding the address by hand in Google Calendar.

This is a subscription, not a one-off export: when a match is moved or a venue changes, the calendar picks it up on its own schedule. How often that happens is decided by your calendar app, not by Profixio — Google and Outlook typically take several hours.

What lands in the calendar for each match:

• The two team names as the title, and the tournament and court in the description.
• Start and end time.
• A link straight to the match page in Profixio.
• The court, with the venue name after it where there is one — for example "Court A, Arena X".
• A map pin, when the court or the venue has coordinates registered. On iPhone and iPad the calendar entry then shows a map and offers directions.

The feed carries matches from about four months back and everything scheduled ahead, capped at 500 events, and only matches that are visible to you and have a time set. Send the address only to the people who need it.

Streaming matches from Profixio means telling a camera system when a match starts and stops, so it can film and publish it. Profixio does not host the video — it hands the signal to the federation's streaming partner.

Four things must be true before a single match can be streamed, in this order:

1. The federation arranges with Profixio support to switch streaming on for the federation and the sport. Nothing below this is visible until that is done.
2. An organisation administrator switches on the classes. With step 1 done, the Streaming page appears in the admin menu. It lists every class in the organisation, with a date filter above the table, and a Stream switch on each row. A class must have Stream turned on before any of its matches can be streamed. There are bulk actions — Enable streaming, Disable streaming, Enable streaming (public interest) and Disable public interest — for turning many classes on at once.
3. Nobody involved has opted out — unless the class is marked as public interest. This is covered in Streaming reservations: opting a team or a player out.
4. Someone starts the stream for the individual match. Enabling a class does not put a camera on anything. Each match has to be started by hand — see Starting and stopping a stream for a match.

Who can reach the Streaming page. Only organisation administrators with the User Admin right. Being a tournament or club administrator is not enough. You can see who holds it: open the Admin menu and look at the user list, where the right is marked with a green symbol in the User Admin column.

Public interest. Next to Stream on each class is a second switch, Public interest, which can only be set once Stream is on. Turning it on means matches in that class are streamed regardless of any reservation, from teams or from players. Turning it off means reservations apply and can stop a match from being streamed. Whether a class qualifies as being of public interest is a decision for the federation — Profixio only carries out the setting.

Enabling a class does not start any cameras. Somebody at the match has to start the stream.

1. Open the match and go to Edit match.
2. Open the Result tab.
3. Click Start streaming. You are asked to confirm: "Are you sure you want to start streaming for this match?"
4. Profixio confirms with Streaming has been started, and the signal goes out to the streaming partner, which starts the camera.

Stopping works the same way: Stop streaming, confirm "Are you sure you want to stop streaming for this match?", and you get Streaming has been stopped.

The same buttons also sit inside the live match report screen, so whoever is running the protocol does not have to leave it.

The buttons are only there when the match may be streamed at all. If the class is not switched on for streaming, or a reservation has taken this particular match out, there is no button — not a greyed-out one, just nothing. That is the quickest way to tell whether a match is eligible.

Two people can safely have the match open at once. If a colleague starts the stream on their screen, your button flips to Stop streaming by itself within a second or two. You will not both start the same camera twice by accident.

In a class that streams but is not marked as public interest, people can say no to being filmed, and Profixio will keep the match off the cameras.

A whole team can opt out. On the team's page, in the team tab, a team leader sees a notice — "This class is set up for streaming" — and a button Reserve team against streaming. Confirming ("Are you sure you want to reserve this team against streaming? Team matches will not be streamed.") takes every one of that team's matches out of streaming. The notice then reads "This team is reserved against streaming" and the button becomes Remove streaming reservation, which puts the matches back in play.

An individual player can be reserved in the national member register. For teams whose players are fetched from the national register, Profixio checks each player's own privacy choices. A player who has reserved themselves against filming takes their whole team out of streaming for as long as they are on the roster. Profixio only reads that choice — it cannot set or clear it. A player who wants to change it does so in the member system, not in Profixio.

A match is only streamed when both teams are clear. One reserved team, or one reserved player on either side, is enough to stop the match. There is no partial streaming.

Reservations are re-checked automatically every half hour for matches starting within the next three hours, so a change made on the morning of the match is picked up in time.

In a class marked as public interest, none of this applies. Reservations are ignored, the opt-out button is not shown, and matches are available for streaming regardless. When a team registers for such a class they are told so up front: "This class is designated as public interest. Matches will be streamed and streaming reservations will not apply."

Getting the players in. In a streaming class that is not public interest, players must be added to the team from the national player register rather than typed in as free text, because a typed-in name has no privacy setting to check. Team registration says so: "This class has streaming enabled. Player information will be looked up via NIF person search. Players must have a MinIdrett role to be included in streaming." The first time a team leader fills a roster this way they need access to the register; afterwards the players can be picked from Profixio's own copy without it. If a team leader lacks that access, see The team roster (name list).

Tournament squad and match squad. The tournament squad is the players fetched for a team, and it is available for all of the team's matches during the league. The match squad is the players for each match; it can be fetched from the tournament squad or entered as free text. The streaming reservation check uses the tournament squad, so in a streaming class fetch the match squad from the tournament squad.

The stored answers are cleared out again every night at 02:00 for matches that are over, because they are personal data and are only kept while they are needed.

On the match edit form there is a QR button (Generate QR Code). It produces a code you can hold up or print, with the explanation "Scanning this QR code will give you access to the match."

This is a handover tool, not a spectator link. The person working the match at the table scans it to open that match and work on it.

Practical rules:

• One match only. The code opens that single match, not the tournament and not the match list.
• Do not publish it. Show it to the person taking over and put it away.
• Every use is logged, so it can be traced afterwards.

To give spectators a link to a match, use the ordinary match address from the public match list instead.

Work through these in order and stop at the first match — the earlier items override everything below them.

1. Are results hidden for this tournament, class or match? Hidden results are never published live, to anyone, anywhere. This is the most common cause and it is not a fault. See Hiding matches, schedules and results from the public.
2. Is anyone actually reporting the match live? A live score only exists if the secretariat is registering events in the electronic match protocol. A match where only the final result will be typed in has nothing to show while it is being played. See Reporting a match live.
3. Has the person complaining reloaded the page? A page that lost its internet connection stops updating without warning and looks frozen. Reloading is the fix, and it rules the whole question out in five seconds.
4. Has it been less than a minute? Up to 30 seconds of cache on a freshly loaded list, plus a couple of seconds of send delay, is normal.
5. Is the match outside the live window? A card only listens for updates while the match is in progress or from two hours before until half an hour after its start time. Outside that, the score appears on the next page load rather than by itself.
6. Is the result being corrected long after the fact? Results older than three hours are not pushed to open pages at all. Reload and the correct figure is there.
7. On the venue screen: is the class included? The screen only shows classes and courts you ticked in its settings, and never shows a class whose table you have chosen not to display. Re-open the gear icon and check the ticks.
8. On the venue screen: is it the right browser? The settings are stored per device. A second screen opened from the plain link starts empty and has to be set up, or given the link from Copy and send by e-mail.

If the complaint is specifically that a stream did not start, this is the wrong checklist — go to Checklist: a match cannot be streamed below.

The usual symptom is that the Start streaming button is simply not there. Work down the list; each step depends on the one above it.

1. Is streaming switched on for this federation and sport? If not, nobody in the organisation sees the Streaming page at all and no match can be streamed. The federation arranges it with Profixio support; ask your federation or district administrator.
2. Is the person looking an organisation administrator? The Streaming page is not shown to tournament or club administrators. Check the Admin user list — the right carries a green symbol in the User Admin column.
3. Is Stream turned on for the class? Open Admin → Streaming and find the class. Without Stream, no match in it is eligible.
4. Is the class marked as public interest? If it is, reservations cannot be the cause and you should look at steps 1–3 again.
5. Has one of the teams reserved itself? Open each team's page. A team showing "This team is reserved against streaming" takes the match out on its own. Removing the reservation puts the match back — allow up to half an hour, or ask support to re-run the check.
6. Is a player on either roster reserved in the member register? One reserved player anywhere in either squad stops the match. The player has to change it in the member system; Profixio cannot.
7. Was the roster filled in with typed names? In a streaming class, players must come from the national register — typed-in names cannot be checked and the team will not qualify.
8. Did the class only just get switched on? Recalculating which matches are eligible runs in the background and is not instant. Give it a few minutes before escalating.

If the button is there and pressing it does nothing visible at the camera end, the problem is on the streaming partner's side rather than in Profixio — collect the match and the time and hand it to support.