The Profixio app on your phone

The Profixio app is the Profixio website inside a phone app. It is not a separate product with its own data: you sign in with the same account, you see the same competitions, the same matches and the same admin pages, and anything you change in the app is changed everywhere.

What the app adds on top of the website:

• Push notifications on your phone when something happens in a match or a competition you are involved in.
• A native menu and back button. Pages open as new screens that you can swipe back from, and the menu slides in from the side.
• A share button in the bar at the bottom, so you can send the page you are on to someone else.
• A start screen that remembers you — the app opens on your own competition, your club's registrations or your admin dashboard instead of the front page.

What the app does not add: it has no offline mode and no separate content. With no network connection the app can show nothing, and if a competition is not published on the website it will not be in the app either.

The app is free. On iPhone and iPad it is called Profixio TX in the App Store; on Android it is Profixio in Google Play. Direct links to both stores are in the footer of every e-mail Profixio sends you.

Install the app from the App Store (iPhone, iPad) or Google Play (Android), then sign in with your usual Profixio account. There is nothing else to set up: the phone registers itself with Profixio the first time you open a page while signed in, and that is what makes push notifications possible.

Keep it updated. Two generations of the app are still out there — an older build that many people installed years ago and never updated, and the current one. If sign-in or notifications behave oddly, updating the app is the first thing to try, ahead of anything else on this page. They look almost the same, but the older build cannot use the phone's own Facebook and Google sign-in, and older Android builds had a spell where notifications arrived at the phone but were never shown.

You do not need the app. Everything on this page except push notifications works in a normal mobile browser at www.profixio.com. If the app is misbehaving during a tournament, opening the same address in Chrome or Safari is a reliable way to keep working.

The app has an info page with short help articles and a language chooser. It is worth a look before contacting support — the articles there are maintained per language and are the fastest answer to the most common questions.

You sign in with the same account as on the website — e-mail address and password, or one of the sign-in buttons. See Accounts and signing in for how accounts, verification codes and forgotten passwords work; only the app-specific parts are described here.

Facebook and Google in the app. On the current app build the Facebook and Google buttons hand over to the phone's own sign-in rather than opening a web page. On the older app build, and always for Idrettens ID, the buttons open the ordinary web sign-in inside the app instead. Both routes end up at the same account.

If a sign-in button dead-ends. Tapping the button a second time usually works. If it keeps happening, sign in with your e-mail address and password instead — the account is the same one, whichever way you got in.

Stay signed in. The app keeps you signed in between sessions. If you are asked to sign in every time you open it, the phone is clearing website data for the app — check the phone's own privacy settings before reporting it as a Profixio fault.

The app does not open on a generic front page. It looks at who you are signed in as and goes to the most useful place:

• Federation and district administrators land on the administration dashboard.
• Club administrators land on their club's registrations, in federations where clubs manage registrations that way; otherwise on the administration dashboard.
• Everyone else with a current competition lands on that competition's front page or its match programme. This is the competition you last worked in, not necessarily the one you want today — use the search button to move to another one.
• Everyone else lands on their federation's page, or on tournament search if there is no federation to open.

If the app always opens on the wrong competition, change competition once from search or from the menu; the app follows you from then on.

The star button is how you follow something. Tap the star on a team, on a player, or on a competition in the App 2.0 competition list, and it turns into a favourite; the tooltip says Add to favorites and Remove from favorites. Clubs cannot be followed. Favourites are what fill your match feed, and they are what makes the app worth having on a phone during a weekend cup.

You do not have to be signed in. If you are signed out, favourites are stored on the phone itself and still work. The moment you sign in or create an account, the favourites collected on that phone are merged into the account, and from then on they follow you to every device and browser you sign in on.

What following something does:

• Matches of a team you follow appear in My matches.
• Following a player also follows the teams that player belongs to, and if that player is later added to another team you follow that team too. That is deliberate: parents follow the child, not the squad list.
• You receive the competition's news posts for a team you follow. These are sent as push notifications only, so keep the app installed and push switched on to receive them.

Following a team is not the same as being registered on it. It gives you no rights in the competition and the organiser is not told; it only decides what you see and what you are notified about.

My matches is the personal match list, reached from the star icon in the bar at the bottom of the screen. The page says Here you will find all your favorite matches and has three tabs:

• Upcoming — matches still to be played.
• Played — matches already finished.
• My favorites — the teams you follow, so you can go straight to a team's page.

The feed contains two things: matches of the teams you follow, and matches where you are appointed as a referee. Referee assignments show up when you are signed in with the e-mail address you are registered with as a referee.

The list refreshes itself roughly once a minute while it is open, so it can be left on screen during a match day. It works signed out too, on the favourites stored on that phone; referee assignments need you to be signed in.

From the same page you can subscribe to these matches in your own calendar — see the calendar section below.

Push notifications are the one thing the app can do that a mobile browser cannot. Profixio sends a push to your phone for:

• A new message to your team. These go to the team's contact people, not to everyone in the squad.
• Match changes — the time, venue or teams of a match changed, or a match was deleted. Whether these are sent, and how far ahead of the match, is decided by the organiser or the federation, not by you.
• Referee appointments — you have been nominated for, or removed from, a match or a tournament.
• News from a competition you follow through a favourite team.
• A match result for a team you follow. It is sent when the result is registered; tapping it opens the match page for a series match, and the competition's latest results for other matches.
• A reminder that a team's fees have not been paid, to the team's contact people.

Two things have to be true for a push to arrive: your phone must be registered in Profixio (it registers itself, see Your phones below), and notifications must be allowed for Profixio in the phone's own settings.

Most of these also go out by e-mail, and sometimes SMS — for those, push is an extra channel and turning it off does not stop the e-mails. Competition news and match results are the exception: they are sent by push only. Somebody who follows a team but has no app, or has push switched off, will never see the organiser's news posts. If a news post has to reach everyone, send it as a message to the teams instead.

To stop push notifications, do either of these:

• Turn notifications off for Profixio in your phone's system settings — this stops them on that phone only, and takes effect immediately.
• Remove the phone on the My Devices page — Profixio then has nothing to send to. Opening the app again re-registers the phone, so this is a pause rather than a permanent block.

You switch push on or off per phone, not per type of notification. If you are getting the wrong kind of message, ask the organiser, who controls that setting.

The magnifying glass in the bar at the bottom opens search. It looks across matches, competitions, clubs and teams at once and groups the results by type; team results carry a star so you can start following a team straight from the result list.

Two things decide whether a competition can be found: the organiser must have published it (see the next section), and search is scoped to a federation, guessed from the role you are signed in as or the competition you are currently in. If you are looking for a competition in another federation and it does not appear, that scope is the usual reason.

Finding tournaments and teams covers searching in full.

The app shows the same pages, but the shell around them behaves differently.

• Navigation is native. Opening a competition, a club or a player pushes a new screen you can swipe back from. A few pages open in place instead, so the back gesture takes you further back than you expected. Nothing is lost when that happens — the menu and the bottom bar are always there.
• The menu is the phone's own drawer, filled with the same menu entries the website shows for your role. If a menu entry is missing in the app it is missing on the website too, and the reason is your role, not the app.
• The bar at the bottom has four buttons: your match feed, share, search and the menu. The share button only exists in the app.
• Zoom is switched off so that pinching does not fight with scrolling. Use the phone's own text-size setting instead.
• Hidden matches stay hidden. The app shows what the public pages show: hidden matches, locked classes and an unpublished match programme are not in it. If something shows on the website but not in the app, the difference is almost always that you are signed in with rights on the website — start from Hiding matches, schedules and results from the public.

Live match reporting works in the app, because the live reporting screen is the same web page and is built for a phone. See Reporting a match live. The only app-specific advice is to keep the phone awake and on power; a phone that sleeps mid-match will need the page reloaded.

Profixio is gradually replacing the classic public pages with a redesigned set, referred to as App 2.0. They are ordinary web pages served to everyone — the app is simply where most people meet them.

App 2.0 covers federation and district pages, club pages, team pages, player profiles, venue pages, match pages, and the competition pages with their schedule, tables, player statistics, team list and playoff tree. Federations that publish a ranking also have a ranking list there, with a ranking page for each player.

Which pages you get is decided by the competition, not by a setting you control:

• Series and league competitions use the App 2.0 pages.
• Cup tournaments are permanently redirected to the classic tournament pages. Links to an App 2.0 address for a cup keep working; they just land on the classic page.

Both generations show the same fixtures and results, so nobody has to choose. The public tournament pages explains the classic ones.

Part of a page keeps spinning. On the App 2.0 pages, a part that is still loading after 10 seconds shows a Could not load. Tap to try again button in place of the spinner; tap it to reload the page. Close the app completely and reopen it; if it repeats on the same phone, use www.profixio.com in Chrome, where the same pages work. It is worth reporting with the phone model — it is device-specific, not a general fault.

The app shows yesterday's content. Pull down to refresh the page. If it persists, close the app from the phone's app switcher and open it again.

Sign-in bounces back to the sign-in screen. Tap the same button a second time; the phone's Facebook sign-in is known to fail without an error message on the first attempt. If it still fails, sign in with e-mail and password.

No push notifications at all. In order: check My Devices — is this phone in the list? Use Send test message to this phone if the button is there. If it is not there, notifications are switched off for Profixio in the phone's settings. If the test message arrives but real notifications do not, the organiser has not switched that notification on, and there is nothing to change on your phone. Also make sure the app is up to date.

I cannot find a tournament in search. The organiser has not published it yet, it belongs to another federation than the one your search is scoped to, or it finished long ago. Ask the organiser for a direct link — direct links work even while a competition is unlisted, as long as you have rights in it.

A match is on the website but not in the app. The match, its class or the whole match programme is hidden, and you are seeing it on the website because you are signed in with rights there.

My matches is empty. You have not starred any team yet, or you starred them while signed out on another phone. Favourites collected while signed out live on that one phone until you sign in.

Everything is in the wrong language. The app follows your account's language. Change it with the language chooser at the top of the app's info page, or in your profile.

• Creating an account, passwords, verification codes and sign-in problems that are not app-specific — Accounts and signing in.
• Searching for competitions, clubs and teams in detail — Finding tournaments and teams.
• What is on a competition's public site — The public tournament pages.
• Why a match, a result or a table is not shown — Hiding matches, schedules and results from the public.
• Reporting a match live, and the match protocol — Reporting a match live.
• What the calendar feeds contain, live results and streaming — Live results, live feeds and streaming.
• A referee's own assignments, calendar and unavailability — The referee's own pages.
• Sending messages to teams, and the organiser's notification settings — Communicating with participants.