Managing a registered team

Most of this page is the same everywhere. These are the exceptions, and they are decided by the federation, not by the individual organiser.

Swedish beach volleyball. Deleting a team removes it completely rather than hiding it, so there is nothing to undelete — treat deletion as final. Waiting-list teams and each team's status are shown on the public registration list, and tournament staff can edit the registration's completion date by hand. The team leader's details are hidden from the registration form for everyone but staff.

Swedish table tennis. Each team's status is shown on the public registration list.

Swedish wrestling. Clubs can order transport for the whole club rather than per team. The Transport card appears on the club's page and on My Registrations for anyone with access to that club, and asks for: number of people, arrival place, arrival and departure date and time, flight/train/ferry number and any other information. The order is billed as a service. Organisers see every club's order on the Transport Overview page, with a calculated transport cost, date filters and a spreadsheet export. The organiser decides per tournament whether transport is offered and what each mode costs.

Series play generally. A team that already has matches cannot be deleted at all, not even by tournament staff — the matches have to go first. Whether clubs may rename their team, change their club logo, or edit their own roster is set by the federation.

A team that has been registered in a tournament stays editable — by the organiser, and to a lesser degree by the club or team leader who registered it. Everything is done from a team list, and every list opens the same team panel.

The organiser reaches the lists from the Registrations menu in the tournament administration:

• Teams — the main list of registered teams, with search, sorting and, for staff, an edit button on each team.

• List teams — the older card-style list of registrations. It shows the same teams with a summary at the top (Registrations:, Waiting list:, Not completed:, Deleted teams:) and a per-team menu.

• Registrations Overview — a read-only overview counting teams per class and per club, with waiting-list and payment badges.

There is also an older plain table, titled List of registrations, listing club, team name, Antall spillere, class, waiting list, Created at and Updated at, with a spreadsheet export and a delete on each row. It is not in the Registrations menu — it is reached from the separate legacy Turneringsadministrasjon page, where it is called Registrations ("View and export all registrations").

A club or team leader sees only their own teams, on My Registrations.

All of these open the same panel when you click a team, so it does not matter which list you start from.

Clicking a team name opens a slide-over panel with the team's name as its heading. Depending on the tournament and your access it has up to five tabs:

Buttons at the bottom of the Team tab are Save, Delete and Cancel. Changes are saved per tab — saving the Team tab does not submit the Services tab and the other way round.

If the team has been deleted, the panel opens with a red Registration is deleted banner instead, offering Undelete the registration.

These four are all on the Team tab, and each has its own rule about who may change it and until when.

Team name. Type the new name in Lag navn (Name of Participant in individual sports) and press Save. The name must be unique among the teams that are still registered in the same class — and in the same level, if the class is split into levels. Tournament staff can always rename a team. In series play, a federation can lock renaming: then a team leader can only rename until the registration deadline, and only while the class is still open for registration.

Class. Pick another class in Lag klasse and save. The fee is recalculated from the new class, and the team gets an e-mail that its registration changed. Note:

• Tournament staff can move a team into any class, including closed ones.
• A club or team leader can only move a team before the registration deadline, and only while the team has no matches. Once the schedule includes the team, the class field is gone for them.
• The class you move to must still be open for registration, otherwise you get The category is not open for registration.

If the class the team was registered in has been deleted from the tournament, the panel shows The category has been removed from the tournament: with the old class code and Please select another category or contact the tournament staff. Pick a new class to fix it.

Club. Endre klubb opens the club search and lets you attach the team to another club. Discounts are recalculated afterwards. The same permission as changing class applies. There is also an older Swap club screen for tournament staff with the wider view all teams access, with Select a new club: and a Swap! button; it does the same thing and records a MovedClub entry in the event log.

Logo. A team's logo is its club's logo. Change club logo opens the club logo uploader. Changing it here changes the logo for that club everywhere in Profixio, not just for this team — see the club logo page. In series play, administrators of that club and tournament staff with team-editing rights can change it. If the federation has turned off club logo changes, ask your federation or district administrator how a logo is changed.

A team is put on the waiting list automatically when it is registered, or when it is moved into another class. Profixio puts it there if any of these is true:

• the tournament is marked as having a waiting list,

• the class is marked as having a waiting list,

• the tournament has reached its maximum number of teams,

• the class has reached its maximum number of teams, or

• some other team is already on the waiting list for that class — so teams keep their order and nobody jumps the queue.

The team sees The tournament is full. or The class is full. on its registration, and a Waiting list badge in the public lists.

Taking a team off, or putting one on. Tournament staff get a waiting-list field on the Team tab with three choices:

• Laget er ikke på venteliste — not on the waiting list,

• Laget er på venteliste pga turnering er full — on it because the tournament is full,

• Laget er på venteliste pga klassen er full — on it because the class is full.

Set it and press Save. Once you have set it by hand, Profixio stops recalculating it for that team — your choice sticks even if the class later fills up or empties.

Each change is written to the team's event log as Team put on waiting list or Team removed from waiting list, and the team is e-mailed ("Your team was moved to the waiting list" / "Your team is no longer on the waiting list") if the tournament sends registration e-mail to the registrant at all.

While a team is on the waiting list its panel shows The registration has been put on a waiting list.

Every team carries a status. Profixio sets it automatically every time the team is saved.

When a registration shows as not completed, the team is told why on its own registration: that the registration fee is unpaid (with a pay link), that required services have not been ordered, that no participant card has been ordered, or which required fields are still empty.

The moment everything is in order the status flips to complete and the completion date is stamped on the team. Fix the underlying cause — register the payment, order the missing services, fill the missing fields — and the status corrects itself.

Incomplete teams are not hidden. They appear in the team lists, in the counts and in the tournament's public registration list like any other team, marked as not completed. The List teams page shows how many there are under Not completed:.

The Persons tab holds the team's contact people under Contact persons. These are the people who can log in and manage the team, and who receive the e-mail Profixio sends about it. A team can have several. The team leader sees the same list on their own team page, headed Your team administrators.

Adding one. Press the add-contact button and fill in e-mail, name and phone, then Add contact to the team.

• If the e-mail already belongs to a Profixio user, the name and phone are filled in for you and locked — you cannot rename somebody else's account from here.
• If the e-mail is unknown, Profixio creates an account for that person and e-mails them their login details.

Removing one. Open the person and press Remove the admin user. This removes their access to the team; it does not delete their Profixio account. The removal is recorded in the team's event log.

Resending the details. Send login info (on the team leader's own page: Send team information) re-sends the registration confirmation e-mail to that person, with the team's details and how to log in. Email sent confirms it went out. Use this when a team leader says they never received anything.

Note that the contact people are edited here and only here — the organiser's Team tab deliberately does not contain the team leader and contact fields, so that the two screens cannot overwrite each other.

See the checklist section for the full list of who can edit a team.

Services and add-ons — accommodation, meals, participant cards, extra passes — are changed on the Services tab of the team panel. Set the number of each service and save. Setting a number to zero removes the order line.

From the older List teams page the same thing is reachable from the team row as Order services, Order more services or Change services; when it is too late to change, the link reads Show services instead.

Who may change what, and until when. Tournament staff can always change a team's order. A club or team leader can only change it until the tournament's service deadline has passed; after that they get Service deadline reached and the tab is read-only for them.

If the team has already been invoiced or given a payment link. Reducing an order after an invoice exists needs the money side undone first:

1. If there is an unpaid online payment link for the team, cancel it with Cancel payment on the team's Economy tab (or on the team's row in the list). Profixio cancels the link with the payment provider and, where applicable, produces a credit note.

2. Change the numbers on the Services tab.

3. Issue a new invoice from the ledger.

Invoicing, credit notes and payment follow-up are covered on their own pages — this page only covers changing what the team has ordered.

Saving the service form is recorded in the team's event log as Service form saved, and can trigger a new invoice for the difference.

Two values on the Team tab let tournament staff override, for one team only, what the class says.

The fee. The team's participation fee is shown and can be typed over. That overrides the class fee for this one team — useful when a team joins late, is a guest team, or has agreed a special price.

Max num of players. Sets a squad limit for this team. If it is empty, the class's limit applies; if it has a value, that value wins for this team. Only tournament staff see this field — a team leader cannot raise their own limit.

If a discount has been given to the team, its amount and reason are shown next to the fee but cannot be edited here: discounts are granted on their own screen, per team, per club or per district, and are recalculated whenever the team's club or class changes. When a discount actually changes the team's amount, the team is e-mailed that its price changed.

The Economy tab shows the whole money picture for the team: what the registration fee is, what services cost, what has been invoiced, what has been paid and what is left. Tournament staff with economy access can register a payment there.

Setting fees for a class, running invoices and chasing payments are separate topics with their own pages.

An organiser can require teams to upload documents as part of the registration — a dispensation, a signed form, proof of insurance. The organiser defines the document types (name, description, whether it is mandatory, and the order they appear in) in the tournament settings.

Uploading. The team uploads on the Team tab of its own registration, one field per document type. Mandatory types have to be filled in before the registration can be saved. Accepted files are PDF, JPG, JPEG, PNG, DOC, DOCX, TXT, XLS, XLSX, PPT and PPTX.

Replacing. Uploading again for the same document type replaces the file. The previous file is kept and can still be reached under Previous versions, so nothing is lost when a team sends a corrected version.

Collecting them. Tournament staff get a Team documents page listing every team that has uploaded something, with one column per document type. From it you can:

• download a single team's files with Download all documents for this team, or
• download everything at once with Download all documents.

Both produce a ZIP file. The page is only in the menu when the tournament actually has document types defined.

Profixio collects and stores team documents, and the organiser decides whether they are acceptable.

When a class is set up to be streamed, each team in it can opt out. The Team tab then shows a banner:

• This class is set up for streaming — the team's matches may be streamed. The button is Reserve team against streaming.

• This team is reserved against streaming — the team has opted out. The button is Remove streaming reservation.

Both ask for confirmation first ("Team matches will not be streamed" / "Matches may be streamed again").

Either the organiser or the team's own leader can set it. The reservation applies to the whole team and is checked before any individual player's filming reservation, so it is an absolute switch: reserve the team and none of its matches are marked for streaming, whatever the players' own settings say. Because a match needs both teams to be clear, reserving one team also takes its opponents' matches against it off the stream. Removing the reservation puts them back in scope.

The choice is only offered where it makes sense: the class must be marked for streaming, and must not be marked as being of general public interest. Classes of public interest are always streamed and the registration screen says so — "This class is designated as public interest. Matches will be streamed and streaming reservations will not apply."

Whether a class is streamed at all, and whether it is of public interest, is not a tournament setting: it is set per class by the federation on its Streaming page, and only exists for federations whose sport is enabled for streaming.

The Events tab is a full history of what has happened to the team, newest first. It is shown to tournament staff only.

Each entry gives the event, the details, when it happened and — where Profixio knows it — Who did it? with that person's e-mail address.

What ends up in the log:

• Team saved, and every change to the roster (Player created, Player updated, Player deleted) with the exact fields that changed, before and after.

• Team put on waiting list and Team removed from waiting list.

• Deleting, undeleting and deleting the team's matches.

• Admin user removed when a contact person is taken off the team.

• Service form saved when the team's order changes.

• One entry for every e-mail Profixio sent about this team — registration confirmation, changed registration, waiting-list mail, discount mail, service confirmation, payment receipts — including the addresses it went to. If sending failed, the entry is prefixed ERROR.

Two aids at the top: a Search by data box that searches both the event names and the details, and a Show only player logs switch that hides everything except roster changes.

This log is the first place to look when someone asks "who changed this?" or "did the team get the e-mail?". It is not editable and entries cannot be removed.

A team that pulls out is deleted from the tournament. Use Delete on the Team tab, or Delete in the team's menu on the list. You are asked to confirm.

What deleting does.

• The team is removed from the lists, from the counts and from the public pages. Tournament staff can still find it by filtering on deleted teams.

• The team's roster is deleted. This is not undone by undeleting the team — the players have to be entered again.

• Its matches are not touched. They keep pointing at the team.

• An e-mail is sent about the deletion ("This registration has been deleted:") with the team's details. If the tournament has a message stored for deleted registrations, it is included under Melding fra arrangør.

• The deletion is written to the team's event log.

Undoing it. Open the deleted team; the panel shows Registration is deleted and Undelete the registration. Only tournament staff can undelete a team — a club or team leader who deletes their own team cannot bring it back themselves. Remember that the roster is not restored.

The team's matches. Once the team is deleted and it has matches, the panel shows The team has matches. Do you want to delete these matches? with a Delete matches button, for staff who may also edit matches. This is permanent — the confirmation says so — and the tables for the affected classes are recalculated afterwards. Leave the matches alone if the team may be replaced.

Who may delete a team.

• Tournament staff can delete any team in a tournament. In series play they can only delete a team that has no matches.

• A club or team leader can delete their own team only before the registration deadline, and only while the team has no matches.

• A team that is already deleted cannot be deleted again.

After the schedule is made. Withdrawing a team has to be done here, in the tournament administration — it cannot be done inside the scheduling tool. Reload the participants in the scheduling tool afterwards. The withdrawn team's matches are then held by a vacant team rather than deleted, so a replacement team can be dropped straight into them. If you are rescheduling the group instead, turn on the option to delete vacant teams before scheduling.

A club or team leader who is signed in sees their teams on My Registrations and can open each one. What they may change is deliberately narrower than what the organiser may change, and most of it is bounded by the tournament's deadlines:

What they never get: the waiting-list field, the fee, the maximum number of players, and the event log. Those are tournament staff only.

If a team leader needs something changed after their deadline has passed, the organiser can still do it — deadlines do not apply to tournament staff.

Everything an organiser can pull out about registered teams:

The team lists themselves can also be narrowed before you read or export them. List teams filters on class, level, club, team name, contact e-mail, contact mobile, waiting list, district, foreign clubs only, deleted teams and unfinished registrations, with Reset søkekriterier to clear them and an Items per page setting.

These are the settings that decide what can be changed on a registered team, and where they live.

Access is controlled by tournament roles, not by these settings: a team view role gives read-only access to the lists, team edit gives full edit rights including the waiting list, the fee, the maximum number of players and the event log, match edit is additionally required to delete a deleted team's matches, and economy edit is required for the money side. Giving people these roles is covered on the tournament roles page.

"I get 'You do not have access to edit this team'." Profixio lets someone edit a team if they are any one of these. Check them in order:

1. An administrator of the tournament.
2. Signed in with a tournament role that includes editing teams.
3. Listed as a contact person on the team.
4. Signed in with the e-mail address entered as the team's contact e-mail.
5. Signed in with the e-mail address your club has registered for you.
6. Registered as a team administrator for that club in the federation's club register.

Points 4, 5 and 6 follow your e-mail address. If your e-mail address has not been confirmed yet, for example on a new account or right after you changed it, they apply once you have entered the verification code sent to it.

If none of these is true, the fix is to add the person as a contact person on the team, or to give them a tournament role.

"The team is not in the list." Was it deleted? Deleted teams are hidden by default; switch the deleted filter on in List teams, or look at Registrations Deleted. If the team is genuinely gone, check whether it was registered in a different tournament, or whether the registration was never completed.

"The class field is missing." The registration deadline has passed, or the team already has matches. Both remove the class field for everyone except tournament staff.

"I cannot rename the team." Series play where the federation has locked renaming, plus a passed deadline or a closed class. Tournament staff can still rename it.

"The Delete button is not there." The team already has matches (which blocks deletion for clubs entirely, and for staff in series play), the registration deadline has passed for a club user, or the team is already deleted.

"The Services tab will not save." If the team's class has been deleted from the tournament, service editing is refused outright. Give the team a class first.

"The team says it is not completed but everything looks fine." It is one of three things: the registration fee is not paid in a tournament that requires payment first, mandatory services have not been ordered, or a required field or document is empty. The team's own registration page names the reason.

"The team did not get the e-mail." Open the Events tab and look for the send entry and the address it went to. An entry prefixed ERROR means sending failed. No entry at all usually means the tournament is set not to send registration e-mail to registrants.