Profixio cares about your personal privacy. For this reason, we collect and use personal information only when it is necessary for us to deliver our products, services, websites and mobile applications. Your personal information includes the following information:
- Date of birth
- E-mail address
- Other information obtained that can directly or indirectly identify you
Profixio complies with current data protection legislation and therefore has a data protection representative. The role responsible for processing is to monitor that Profixio complies with current data protection legislation. The tasks of the data controller include collecting information on how Profixio processes your personal information and advising the company to maintain a high level of data protection. In addition, the Data Controller is a contact person both for you as a customer at Profixio and for the Norwegian Data Protection Authority.
Data controllers have no personal responsibility for Profixio’s processing of personal data. Profixio is the company responsible for complying with Norwegian legislation on data protection. If you have any questions or concerns about data protection, you can always contact Profixio’s customer service, [email protected] .
What information do we collect?
In order for our services to be used by you, we need some information from you. Much of what you are likely to consider personal information is taken directly from you when you:
(1) create an account (eg when registering for a tournament or other activity; name, phone, email, date of birth, etc.)
(2) ask for help from our customer support team (eg Phone number)
(3) creates a new tournament and becomes a tournament organizer
(4) pay a fee via online payment to a tournament organizer
(5) is a member of a sports association of which Profixio is an assistant of personal data
(6) fill out contact forms or order newsletters or other information from us (eg e-mail)
To ensure the necessary and optimal service when we deliver our services to you, we also collect additional information. These download methods may not be obvious to you. Therefore, we want to shed light and explain a little extra what these can mean (since they vary from time to time) and how they work:
In connection with your use of our services, account-specific information such as information searches, customer service requests and comments or details about your questions and our answers to them are collected.
Cookies and similar technologies on our websites and mobile apps help us track browsing, links you click on, your type of device and to collect various information and analysis on how you use and interact with our services. This allows us to give you a better experience on our websites and mobile apps, as well as to collect, analyze and improve the quality of our services. We can also track your location data (IP address) so that we can customize our services.
Service usage information that is automatically downloaded when you use and interact with our services, including metadata, log files, cookie and device ID numbers and location data. This information contains specific information about your interaction with the features, content and links (including from third parties, such as social media plug-ins) contained in the services, your IP address, browser type and settings, time and date when using the services, browser settings and plug-ins, language settings and cookie information, device information with access to the services, including device type, operating system used, device settings, app ID, unique device ID, and error data. Some of this aggregated information may be capable of and used to locate you.
If you provide us with personal information about others, or if others provide us with your information, we will only use that information for the specific purpose for which we received it.
How your information is used. We strongly believe in both minimizing the information we collect and limiting its use and purpose to only what 1) we have been assigned, (2) is necessary to be able to offer the services you have purchased or interact with, or (3) we may be imposed or permitted to comply with any law or other lawful purpose. This use includes:
We deliver, improve, update and increase the quality of the services we offer you. We collect various information about your use of and / or interaction with our services. This information is used for:
- Improve and optimize operations and deliver services (again, including our websites and mobile applications)
- Clarify issues and identify any security risks, errors, or necessary improvements to the Services
- Be aware of and prevent fraud and misuse of our services and systems
- Collect aggregate statistics for the use of services
- Understand and analyze how you use our services
A large part of the information we collect is often collected information or statistics regarding the use of our services, without being linked to any personal information. To the extent that it constitutes personal data or is linked or can be linked to personal data, we process it accordingly.
Sharing with trusted third parties. We may share your personal information with partner companies in our corporate family, with third parties with whom we have formed partnerships to enable you to integrate their services into our own, and with trusted third party service providers to the extent necessary for them to perform services on your behalf. on our behalf, for example:
- Credit card payment in progress
- Offers advertising
- Conduct competitions or surveys
- We analyze our services and customer demographics
- Contact you, via e-mail or questionnaire
- Manage customer relationships.
We only share your personal information to the extent necessary for third parties to offer services requested or required on our behalf. These third parties (and all subcontractors) must comply with strict terms and conditions of data processing, and have no right to use, share or retain your personal information for any purpose other than what they are used for (or without your consent).
Contact with you. We ourselves or a third party service provider may contact you as needed to secure delivery transactions and communications regarding the product / service you purchased from us. With your consent or if there is a legitimate interest, we may also contact you with offers of additional services that we consider valuable to you. Your approval is not a necessary condition for purchasing our products and services. This communication may include:
- Text messages (SMS)
- Phone call
- Automatic phone calls or text messages.
Compliance with laws, regulations and legal requirements. We work with the authorities, the police and private actors to ensure compliance with the legislation. We will disclose all information about you to authorities, police or private parties to the extent we deem necessary or appropriate in connection with claims or legal proceedings (including lawsuits), to protect our properties and rights, or third party properties and rights, for to protect public or private safety, or to prevent or stop any activity that we consider to be illegal or unethical.
To the extent we have a legal right to do so, we will, as far as is reasonably possible, notify you in the event that we have to disclose your personal information to third parties as part of a legal process.
Website analysis. We use a number of web analysis tools such as offer service partners like Google Analytics to get information on how you interact with our sites and mobile applications, including which pages you visit, which site you visited before ours, how much time you spend on each page, which operating system and browser you use, and networking and IP data. The information these tools provide us is used to improve our services. These tools place a persistent cookie in your browser to recognize you as a unique user the next time you visit our site. No cookies can be used by anyone other than the service provider (for example, Google for Google Analytics). The information collected from the cookie can be sent to and stored by these service partners on servers in countries other than the home country. Although the information collected does not contain any personal information such as name, address, billing information, etc., the information is used and shared by these service providers in accordance with their individual privacy policies.
Your personal information may be collected by us or third parties such as:
- Google Analytics
- Smartlook (Smartsupp.com, s.r.o., VAT ID CZ03668681) Opt-out
Targeted ads. Depending on your activity on our and others’ websites, and on the services you use, targeted ads or interest-based offers may appear to you in the form of different product banners as you browse. To manage the advertising on our own and other websites, we also work with third parties. Our external partners can use techniques such as cookies to collect information about your activities to display advertising for you based on surfing and interests on the web as well as to measure advertising effectiveness. Click here to opt out of interest-based advertising. Please note that you will continue to receive general advertising in the future.
How to access, update or delete your information.
Log in to your account and go to “account settings” to easily access, review, update, delete or (if available) port your personal information.
If you request that your personal information be deleted and that the information is necessary for the products or services you have purchased, your request will only be fulfilled to the extent that they are no longer necessary for services purchased or necessary for our business or legal or contractual purposes. requirements for registers.
If for any reason you are unable to access your account settings, you can also contact us via one of the methods described in the “Contact Us” section below.
How your data is secured and stored.
We follow generally accepted standards for the storage and protection of the personal information we collect, both while it is being sent and after we have received and stored it. We use encryption where appropriate.
We only store personal information for as long as it is necessary to offer the services you or the current data controller requests, and then for various contractual legal business purposes. These may include archiving periods:
established by legislation, agreements or similar obligations that apply to our business operations;
to preserve, resolve, defend or strengthen our legal / contractual rights; or
is required to maintain proper and valid company and financial documentation.
If you have any questions regarding the security or storage of your personal data, please contact us at [email protected].
If you have questions or complaints regarding Profixio’s processing of personal data, you can contact the Norwegian Data Protection Authority.
We answer all inquiries, questions or consultations within 30 days.